Start with a trigger
Select a trigger that sets your workflow in motion.
This could be anything from a new order in your Shopify store to a customer signing up for your newsletter.
Triggers are the starting points that tell MESA when to act.
Zendesk to Thanks.io Automations | MESA
Zendesk to Thanks.io Automations
MESA is the most flexible way automate Zendesk to Thanks.io. Easily add workflows to simplify your work.
Build your own workflows.
MESA helps you make workflows that keeps your business running. A trigger is the event to start a workflow then, actions are performed.
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ID
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Subject
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Description
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Created At
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Updated At
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Status
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Priority
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Type
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Actor ID
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Requester ID
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Submitter ID
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Assignee ID
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Organization ID
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Group ID
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Brand ID
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Form ID
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External ID
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Is Public
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Tags
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Custom Status
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Via
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Event
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ID
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Subject
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Description
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Created At
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Updated At
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Status
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Priority
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Type
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Actor ID
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Requester ID
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Submitter ID
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Assignee ID
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Organization ID
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Group ID
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Brand ID
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Form ID
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External ID
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Is Public
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Tags
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Custom Status
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Via
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Event
Comment Created
Starts when a comment is created.
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ID
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Subject
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Description
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Created At
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Updated At
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Status
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Priority
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Type
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Actor ID
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Requester ID
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Submitter ID
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Assignee ID
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Organization ID
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Group ID
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Brand ID
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Form ID
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External ID
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Is Public
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Tags
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Custom Status
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Via
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Event
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ID
-
Subject
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Description
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Created At
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Updated At
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Status
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Priority
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Type
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Actor ID
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Requester ID
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Submitter ID
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Assignee ID
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Organization ID
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Group ID
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Brand ID
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Form ID
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External ID
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Is Public
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Tags
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Custom Status
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Via
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Event
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ID
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Subject
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Description
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Created At
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Updated At
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Status
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Priority
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Type
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Actor ID
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Requester ID
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Submitter ID
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Assignee ID
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Organization ID
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Group ID
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Brand ID
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Form ID
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External ID
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Is Public
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Tags
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Custom Status
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Via
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Event
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ID
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Subject
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Description
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Created At
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Updated At
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Status
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Priority
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Type
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Actor ID
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Requester ID
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Submitter ID
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Assignee ID
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Organization ID
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Group ID
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Brand ID
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Form ID
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External ID
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Is Public
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Tags
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Custom Status
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Via
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Event
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ID
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Subject
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Description
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Created At
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Updated At
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Status
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Priority
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Type
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Actor ID
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Requester ID
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Submitter ID
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Assignee ID
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Organization ID
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Group ID
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Brand ID
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Form ID
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External ID
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Is Public
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Tags
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Custom Status
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Via
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ID
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Subject
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Description
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Created At
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Updated At
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Status
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Priority
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Type
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Actor ID
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Requester ID
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Submitter ID
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Assignee ID
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Organization ID
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Group ID
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Brand ID
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Form ID
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External ID
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Is Public
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Tags
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Custom Status
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Via
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Event
Ticket Custom Status Updated
Starts when a ticket's custom status is updated.
Ticket Deleted
Starts when a ticket is deleted.
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ID
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Subject
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Description
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Created At
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Updated At
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Status
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Priority
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Type
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Actor ID
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Requester ID
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Submitter ID
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Assignee ID
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Organization ID
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Group ID
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Brand ID
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Form ID
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External ID
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Is Public
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Tags
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Custom Status
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Via
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Event
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ID
-
Subject
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Description
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Created At
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Updated At
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Status
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Priority
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Type
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Actor ID
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Requester ID
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Submitter ID
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Assignee ID
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Organization ID
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Group ID
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Brand ID
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Form ID
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External ID
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Is Public
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Tags
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Custom Status
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Via
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Event
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ID
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Subject
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Description
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Created At
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Updated At
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Status
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Priority
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Type
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Actor ID
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Requester ID
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Submitter ID
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Assignee ID
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Organization ID
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Group ID
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Brand ID
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Form ID
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External ID
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Is Public
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Tags
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Custom Status
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Via
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Event
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ID
-
Subject
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Description
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Created At
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Updated At
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Status
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Priority
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Type
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Actor ID
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Requester ID
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Submitter ID
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Assignee ID
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Organization ID
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Group ID
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Brand ID
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Form ID
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External ID
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Is Public
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Tags
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Custom Status
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Via
-
Event
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ID
-
Subject
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Description
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Created At
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Updated At
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Status
-
Priority
-
Type
-
Actor ID
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Requester ID
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Submitter ID
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Assignee ID
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Organization ID
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Group ID
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Brand ID
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Form ID
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External ID
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Is Public
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Tags
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Custom Status
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Via
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Event
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ID
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Subject
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Description
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Created At
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Updated At
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Status
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Priority
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Type
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Actor ID
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Requester ID
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Submitter ID
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Assignee ID
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Organization ID
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Group ID
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Brand ID
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Form ID
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External ID
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Is Public
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Tags
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Custom Status
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Via
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Event
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Timestamp
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ID
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Subject
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Description
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Created At
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Updated At
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Status
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Priority
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Type
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Actor ID
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Requester ID
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Submitter ID
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Assignee ID
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Organization ID
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Group ID
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Brand ID
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Form ID
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External ID
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Is Public
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Tags
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Custom Status
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Via
-
Event
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ID
-
Subject
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Description
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Created At
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Updated At
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Status
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Priority
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Type
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Actor ID
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Requester ID
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Submitter ID
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Assignee ID
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Organization ID
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Group ID
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Brand ID
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Form ID
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External ID
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Is Public
-
Tags
-
Custom Status
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Via
-
Event
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ID
-
Subject
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Description
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Created At
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Updated At
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Status
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Priority
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Type
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Actor ID
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Requester ID
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Submitter ID
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Assignee ID
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Organization ID
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Group ID
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Brand ID
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Form ID
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External ID
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Is Public
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Tags
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Custom Status
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Via
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Event
Ticket SLA Policy Updated
Starts when a ticket's SLA policy is updated.
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ID
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Subject
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Description
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Created At
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Updated At
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Status
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Priority
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Type
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Actor ID
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Requester ID
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Submitter ID
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Assignee ID
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Organization ID
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Group ID
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Brand ID
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Form ID
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External ID
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Is Public
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Tags
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Custom Status
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Via
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Event
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ID
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Subject
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Description
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Created At
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Updated At
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Status
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Priority
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Type
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Actor ID
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Requester ID
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Submitter ID
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Assignee ID
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Organization ID
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Group ID
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Brand ID
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Form ID
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External ID
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Is Public
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Tags
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Custom Status
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Via
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Event
Ticket Updated
Starts when a ticket is updated.
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Message
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Handwriting Style
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Type
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Mailing List
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Name
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Address
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Address 2
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City
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Province
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Postal Code
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Country
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Dob
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Custom1
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Custom2
Delete Recipient
Remove a recipient.
List Build Image
Obtain a list of image builder.
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Handwriting Style ID
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Name
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ID
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User ID
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Sub Account ID
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Type
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Name
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Image
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Canva ID
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Default
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Created At
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Updated At
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ID
-
Lob ID
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Title
-
Front Image URL
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Front Thumbnail URL
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Back Image URL
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Back Thumbnail URL
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Available
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Default
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Created At
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Updated At
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ID
-
User ID
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Sub Account ID
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Type
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Description
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File
-
Field Map
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Shape Data
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Total Recipients
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Processed
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Created At
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Updated At
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Leads Data
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Deleted At
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ID
-
User ID
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Sub Account ID
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Handwriting Style ID
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Name
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Content
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Default
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Created At
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Updated At
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Type
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Delivered
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Processing
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Printed
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In Transit
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In Local Area
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Processed For Delivery
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Re Routed
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Returned To Sender
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Failed
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Total Cost
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Total Requests
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Total Sent
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ID
-
Lob ID
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Title
-
Front Image URL
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Front Thumbnail URL
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Back Image URL
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Back Thumbnail URL
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Available
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Default
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Created At
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Updated At
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Current Page
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Data
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First Page URL
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From
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Last Page
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Last Page URL
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Next Page URL
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Path
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Per Page
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Prev Page URL
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To
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Total
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Order
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Stats
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Errors
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Returned
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ID
-
Mailing List ID
-
Session ID
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Name
-
Address
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Address 2
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City
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Province
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Postal Code
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Country
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Dob
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Custom1
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Custom2
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Deliverability
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Can Deliver
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Created At
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Updated At
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Mailing List
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Center
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Distance
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Address Count
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Cost
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Type
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Message
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Email Cc
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Method
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Style
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Front Image
-
Transaction ID
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Total Estimated Recipients
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Authorization Total
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Leads Fee
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Envelope ID
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Sub Account ID
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Return Name
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Return Address
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Return Address 2
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Return City
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Return Province
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Return Postal Code
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Allow Share
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Session ID
-
User ID
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Updated At
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Created At
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ID
-
Display Status
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Display Trigger
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Handwriting Image
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Share URL
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Type
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Message
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Email Cc
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Method
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Style
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Front Image
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Transaction ID
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Total Estimated Recipients
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Authorization Total
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Leads Fee
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Size
-
Sub Account ID
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Return Name
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Return Address
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Return Address 2
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Return City
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Return Province
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Return Postal Code
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User ID
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Updated At
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Created At
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ID
-
Display Status
-
Display Trigger
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Handwriting Image
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Name
-
Address
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Address 2
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City
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Province
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Postal Code
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Country
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Dob
-
Custom1
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Custom2
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0
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Count
Create Group
Create a group.
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Organization
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Ticket
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Ticket
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User
Delete Group
Remove a group.
Delete Organization
Remove an organization.
Delete Ticket
Remove a ticket.
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Attachments
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Audit ID
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Author ID
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Body
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Created At
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HTML Body
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ID
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Metadata
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Plain Body
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Public
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Type
-
Uploads
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Via
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Created At
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Default
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Deleted
-
Description
-
ID
-
Is Public
-
Name
-
Updated At
-
URL
-
Count
-
Next Page
-
Organizations
-
Previous Page
-
Allow Attachments
-
Allow Channelback
-
Assignee Email
-
Assignee ID
-
Attribute Value Ids
-
Brand ID
-
Collaborator Ids
-
Collaborators
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Comment
-
Created At
-
Custom Fields
-
Custom Status ID
-
Description
-
Due At
-
Email Cc Ids
-
Email Ccs
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Encoded ID
-
External ID
-
Follower Ids
-
Followers
-
Followup Ids
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From Messaging Channel
-
Generated Timestamp
-
Group ID
-
Has Incidents
-
ID
-
Is Public
-
Macro ID
-
Macro Ids
-
Metadata
-
Organization ID
-
Priority
-
Problem ID
-
Raw Subject
-
Recipient
-
Requester
-
Requester ID
-
Safe Update
-
Satisfaction Rating
-
Sharing Agreement Ids
-
Status
-
Subject
-
Submitter ID
-
Tags
-
Ticket Form ID
-
Type
-
Updated At
-
Updated Stamp
-
URL
-
Via
-
Via Followup Source ID
-
Via ID
-
Voice Comment
-
Active
-
Alias
-
Chat Only
-
Created At
-
Custom Role ID
-
Default Group ID
-
Details
-
Email
-
External ID
-
Iana Time Zone
-
ID
-
Last Login At
-
Locale
-
Locale ID
-
Moderator
-
Name
-
Notes
-
Only Private Comments
-
Organization ID
-
Phone
-
Photo
-
Remote Photo URL
-
Restricted Agent
-
Role
-
Role Type
-
Shared
-
Shared Agent
-
Shared Phone Number
-
Signature
-
Suspended
-
Tags
-
Ticket Restriction
-
Time Zone
-
Two Factor Auth Enabled
-
Updated At
-
URL
-
User Fields
-
Verified
-
0
-
Created At
-
Default
-
Deleted
-
Description
-
ID
-
Is Public
-
Name
-
Updated At
-
URL
-
Created At
-
Details
-
Domain Names
-
External ID
-
Group ID
-
ID
-
Name
-
Notes
-
Organization Fields
-
Shared Comments
-
Shared Tickets
-
Tags
-
Updated At
-
URL
-
Allow Attachments
-
Allow Channelback
-
Assignee ID
-
Brand ID
-
Collaborator Ids
-
Collaborators
-
Created At
-
Custom Fields
-
Custom Status ID
-
Description
-
Due At
-
Email Cc Ids
-
Encoded ID
-
External ID
-
Follower Ids
-
Followup Ids
-
From Messaging Channel
-
Generated Timestamp
-
Group ID
-
Has Incidents
-
ID
-
Is Public
-
Macro Ids
-
Organization ID
-
Priority
-
Problem ID
-
Raw Subject
-
Recipient
-
Requester ID
-
Satisfaction Rating
-
Sharing Agreement Ids
-
Status
-
Subject
-
Submitter ID
-
Tags
-
Ticket Form ID
-
Type
-
Updated At
-
URL
-
Via
-
Via Followup Source ID
-
Active
-
Alias
-
Chat Only
-
Created At
-
Custom Role ID
-
Default Group ID
-
Details
-
Email
-
External ID
-
Iana Time Zone
-
ID
-
Last Login At
-
Locale
-
Locale ID
-
Moderator
-
Name
-
Notes
-
Only Private Comments
-
Organization ID
-
Phone
-
Photo
-
Remote Photo URL
-
Restricted Agent
-
Role
-
Role Type
-
Shared
-
Shared Agent
-
Shared Phone Number
-
Signature
-
Suspended
-
Tags
-
Ticket Restriction
-
Time Zone
-
Two Factor Auth Enabled
-
Updated At
-
URL
-
User Fields
-
Verified
-
Count
-
Facets
-
Next Page
-
Previous Page
-
Results
Update Group
Modify a group's details.
Update Organization
Modify an organization's details.
-
Ticket
-
User
Upload Files
Upload a file.
Thousands of professionals trust MESA to help them multiply their impact without multiplying their work.
Why automate Zendesk to Thanks.io?
Zendesk to Thanks.io automations get more done in less time. Automate the everyday tasks holding back your potential growth.
Customer order issue tracking and resolution workflow
Connect order data directly to support tickets, enabling agents to resolve issues faster with complete customer purchase history and context.
Ecommerce return request to support ticket generation
Connect return reasons, product details, and customer data to streamline the support process and reduce resolution time for refunds and exchanges.
Customer satisfaction survey results to CRM lead scoring
Create targeted follow-up workflows for unhappy customers while identifying satisfied customers for upselling opportunities and testimonial requests.
Multi-channel support ticket consolidation and team assignment
Connect customer communication preferences and issue types to ensure tickets reach the right specialists for faster resolution times.
Support ticket resolution data to business intelligence reporting
Create comprehensive support performance reports that track team productivity, common issues, and customer satisfaction trends for data-driven improvements.
Automated Thank You Cards
Delight your customers with personalized thank you postcards after a purchase. It adds a personal touch and encourages repeat business. Just set it and forget it; Thanks IO takes care of the rest.
Anniversary and Birthday Wishes
Show your customers you care by sending tailored greeting cards on their birthdays or anniversaries. It's more than just a sale; it's about building lasting relationships.
Special Offers and Discount Codes
Use mailings to send exclusive offers, discounts, or launch new products. It's a tangible way to put your latest promotions right in your customers' hands.
Holiday Greetings and Seasonal Campaigns
Stand out from the digital crowd by sending physical holiday greetings or seasonal postcards. It’s an unexpected way to capture attention and remind customers to shop with you.
Customer Feedback and Reviews
Encourage happy customers to leave a review or feedback through a mailed request. It's a personal touch that can boost your store’s reputation and credibility.
Automate your work in less clicks
MESA makes automation achievable so you can multiply your impact without multiplying the work.
Try MESA for free 7-day trial included. Cancel anytime.How MESA works
MESA helps you connect two or more apps to handle repetitive tasks automatically, no code necessary.
Step 1.
Step 2.
Add an action
Next, choose the action that should follow the trigger.
Actions are the tasks that MESA will perform automatically, such as sending a confirmation email or updating your product inventory.
Linking actions to triggers is how you build a seamless workflow process.
Step 3.
Personalize
Make your workflow even more flexible using built-in apps.
Customize your automation with tools that match your specific needs, whether it's scheduling theme changes or syncing with your CRM.
Personalization ensures your workflows fit your unique business requirements.
All set!
You just made a workflow
Finally, enable your workflow. You've just automated a task that will save you time and reduce manual effort.
With MESA, complex processes become simple, freeing you up to focus on what matters most—growing your business.
Fully supported by automation experts.
Get help from our team of experts and industry partners, who are dedicated to ensuring your MESA experience is smooth, efficient, and tailored to your exact business needs.
