Start with a trigger
Select a trigger that sets your workflow in motion.
This could be anything from a new order in your Shopify store to a customer signing up for your newsletter.
Triggers are the starting points that tell MESA when to act.
Zendesk to Mailgun Automations | MESA
Zendesk to Mailgun Automations
MESA is the most flexible way automate Zendesk to Mailgun. Easily add workflows to simplify your work.
Build your own workflows.
MESA helps you make workflows that keeps your business running. A trigger is the event to start a workflow then, actions are performed.
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Tags
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Timestamp
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Storage
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Recipient-domain
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Event
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Campaigns
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User-variables
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Flags
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Log-level
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Envelope
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Message
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Recipient
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ID
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Delivery-status
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Tags
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Timestamp
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Storage
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Recipient-domain
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Event
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Campaigns
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User-variables
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Flags
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Log-level
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Envelope
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Message
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Recipient
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ID
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Delivery-status
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Tags
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Timestamp
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Storage
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Recipient-domain
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Event
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Campaigns
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User-variables
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Flags
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Log-level
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Envelope
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Message
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Recipient
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ID
-
Delivery-status
-
Tags
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Timestamp
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Storage
-
Recipient-domain
-
Event
-
Campaigns
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User-variables
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Flags
-
Log-level
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Envelope
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Message
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Recipient
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ID
-
Delivery-status
-
Tags
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Timestamp
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Storage
-
Recipient-domain
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Event
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Campaigns
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User-variables
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Flags
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Log-level
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Envelope
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Message
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Recipient
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ID
-
Delivery-status
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Tags
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Timestamp
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Storage
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Recipient-domain
-
Event
-
Campaigns
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User-variables
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Flags
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Log-level
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Envelope
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Message
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Recipient
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ID
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Delivery-status
Unsubscribed Created
Starts when a recipient requests to be unsubscribed from your mailings.
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ID
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Subject
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Description
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Created At
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Updated At
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Status
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Priority
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Type
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Actor ID
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Requester ID
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Submitter ID
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Assignee ID
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Organization ID
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Group ID
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Brand ID
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Form ID
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External ID
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Is Public
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Tags
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Custom Status
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Via
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Event
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ID
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Subject
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Description
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Created At
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Updated At
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Status
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Priority
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Type
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Actor ID
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Requester ID
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Submitter ID
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Assignee ID
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Organization ID
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Group ID
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Brand ID
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Form ID
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External ID
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Is Public
-
Tags
-
Custom Status
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Via
-
Event
Comment Created
Starts when a comment is created.
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ID
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Subject
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Description
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Created At
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Updated At
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Status
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Priority
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Type
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Actor ID
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Requester ID
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Submitter ID
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Assignee ID
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Organization ID
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Group ID
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Brand ID
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Form ID
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External ID
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Is Public
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Tags
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Custom Status
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Via
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Event
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ID
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Subject
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Description
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Created At
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Updated At
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Status
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Priority
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Type
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Actor ID
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Requester ID
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Submitter ID
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Assignee ID
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Organization ID
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Group ID
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Brand ID
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Form ID
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External ID
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Is Public
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Tags
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Custom Status
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Via
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Event
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ID
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Subject
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Description
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Created At
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Updated At
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Status
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Priority
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Type
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Actor ID
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Requester ID
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Submitter ID
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Assignee ID
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Organization ID
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Group ID
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Brand ID
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Form ID
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External ID
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Is Public
-
Tags
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Custom Status
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Via
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Event
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ID
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Subject
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Description
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Created At
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Updated At
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Status
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Priority
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Type
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Actor ID
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Requester ID
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Submitter ID
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Assignee ID
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Organization ID
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Group ID
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Brand ID
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Form ID
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External ID
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Is Public
-
Tags
-
Custom Status
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Via
-
Event
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ID
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Subject
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Description
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Created At
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Updated At
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Status
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Priority
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Type
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Actor ID
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Requester ID
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Submitter ID
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Assignee ID
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Organization ID
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Group ID
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Brand ID
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Form ID
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External ID
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Is Public
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Tags
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Custom Status
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Via
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ID
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Subject
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Description
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Created At
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Updated At
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Status
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Priority
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Type
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Actor ID
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Requester ID
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Submitter ID
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Assignee ID
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Organization ID
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Group ID
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Brand ID
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Form ID
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External ID
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Is Public
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Tags
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Custom Status
-
Via
-
Event
Ticket Custom Status Updated
Starts when a ticket's custom status is updated.
Ticket Deleted
Starts when a ticket is deleted.
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ID
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Subject
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Description
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Created At
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Updated At
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Status
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Priority
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Type
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Actor ID
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Requester ID
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Submitter ID
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Assignee ID
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Organization ID
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Group ID
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Brand ID
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Form ID
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External ID
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Is Public
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Tags
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Custom Status
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Via
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Event
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ID
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Subject
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Description
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Created At
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Updated At
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Status
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Priority
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Type
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Actor ID
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Requester ID
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Submitter ID
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Assignee ID
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Organization ID
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Group ID
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Brand ID
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Form ID
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External ID
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Is Public
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Tags
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Custom Status
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Via
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Event
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ID
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Subject
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Description
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Created At
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Updated At
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Status
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Priority
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Type
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Actor ID
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Requester ID
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Submitter ID
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Assignee ID
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Organization ID
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Group ID
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Brand ID
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Form ID
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External ID
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Is Public
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Tags
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Custom Status
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Via
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Event
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ID
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Subject
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Description
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Created At
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Updated At
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Status
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Priority
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Type
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Actor ID
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Requester ID
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Submitter ID
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Assignee ID
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Organization ID
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Group ID
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Brand ID
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Form ID
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External ID
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Is Public
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Tags
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Custom Status
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Via
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Event
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ID
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Subject
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Description
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Created At
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Updated At
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Status
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Priority
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Type
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Actor ID
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Requester ID
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Submitter ID
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Assignee ID
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Organization ID
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Group ID
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Brand ID
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Form ID
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External ID
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Is Public
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Tags
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Custom Status
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Via
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Event
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ID
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Subject
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Description
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Created At
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Updated At
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Status
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Priority
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Type
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Actor ID
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Requester ID
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Submitter ID
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Assignee ID
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Organization ID
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Group ID
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Brand ID
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Form ID
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External ID
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Is Public
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Tags
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Custom Status
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Via
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Event
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Timestamp
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ID
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Subject
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Description
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Created At
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Updated At
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Status
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Priority
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Type
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Actor ID
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Requester ID
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Submitter ID
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Assignee ID
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Organization ID
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Group ID
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Brand ID
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Form ID
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External ID
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Is Public
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Tags
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Custom Status
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Via
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Event
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ID
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Subject
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Description
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Created At
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Updated At
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Status
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Priority
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Type
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Actor ID
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Requester ID
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Submitter ID
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Assignee ID
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Organization ID
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Group ID
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Brand ID
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Form ID
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External ID
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Is Public
-
Tags
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Custom Status
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Via
-
Event
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ID
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Subject
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Description
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Created At
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Updated At
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Status
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Priority
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Type
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Actor ID
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Requester ID
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Submitter ID
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Assignee ID
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Organization ID
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Group ID
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Brand ID
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Form ID
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External ID
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Is Public
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Tags
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Custom Status
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Via
-
Event
Ticket SLA Policy Updated
Starts when a ticket's SLA policy is updated.
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ID
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Subject
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Description
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Created At
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Updated At
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Status
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Priority
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Type
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Actor ID
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Requester ID
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Submitter ID
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Assignee ID
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Organization ID
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Group ID
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Brand ID
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Form ID
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External ID
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Is Public
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Tags
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Custom Status
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Via
-
Event
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ID
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Subject
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Description
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Created At
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Updated At
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Status
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Priority
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Type
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Actor ID
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Requester ID
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Submitter ID
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Assignee ID
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Organization ID
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Group ID
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Brand ID
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Form ID
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External ID
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Is Public
-
Tags
-
Custom Status
-
Via
-
Event
Ticket Updated
Starts when a ticket is updated.
Add a Member to Mailing List
Add one member to a mailing list.
Add Bounce
Add a bounce record to a domain's bounce list.
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Message
Add Multiple Members to a Mailing List
Add multiple members to a mailing list.
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Message
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Message
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Address
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Name
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Description
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Access Level
Create Route
Create a new route.
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Login
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Password
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Name
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Description
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Template
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Tag
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Engine
-
Comment
Create Webhook
Create a new webhook. When adding a clicked or opened webhook, ensure that you also have tracking enabled.
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Message
-
Message
-
Message
-
Message
Delete Domain
Remove a domain from your account.
Delete Mailing List
Remove a mailing list.
Delete Member from Mailing List
Remove a member from a specific mailing list.
Delete Route
Remove a route.
Delete SMTP Credentials
Remove SMTP credentials.
Delete Stored Messages
Remove all stored messages.
Delete Tag
Remove a tag from a specific domain. The tag's statistics are not deleted.
Delete Webhook
Remove a webhook.
Get List of Bounces
Obtain a list of bounces for a specific domain.
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Address
-
Created At
Get List of Domain Countries
Obtain a list of countries of origin for a specific domain for different event types.
Get List of Domain Devices
Obtain a list of devices for a specific domain that have triggered event types.
Get List of Domain Providers
Obtain a list of email providers for a specific domain and for different event types.
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End
-
Resolution
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Start
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Stats
Get List of Domain Tags
Obtain a list of tags for a specific domain.
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Created At
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ID
-
Is Disabled
-
Name
-
Require Tls
-
Skip Verification
-
Smtp Login
-
Spam Action
-
State
-
Type
-
Web Prefix
-
Web Scheme
-
Wildcard
Get List of Event Statistics
Obtain a list of event statistics for a specific domain.
Get List of Events
Obtain a list of events for a specific domain.
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Items
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0
Get List of Mailing List Members
Obtain a list of members in a specific mailing list.
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Access Level
-
Address
-
Created At
-
Description
-
Members Count
-
Name
-
Total Count
-
Items
Get List of Tag Stats
Obtain a list of statistics for a specific tag.
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Created At
-
Description
-
Name
-
Message
Get List of Webhooks
Obtain a list of webhooks.
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0
Parse Email Address List (Private)
Parses a delimiter-separated list of email addresses into two lists: parsed addresses and unparsable portions.
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Message
-
Address
-
Code
-
Error
-
Created At
-
Address
-
Created At
Retrieve Domain
Grab all details about a domain, including credentials and DNS records.
Retrieve Domain Connection Settings
Grab all details about the delivery connection settings for a specific domain.
Retrieve Domain Tag
Grab all details about a tag from a specific domain.
Retrieve Domain Tracking Settings
Grab all details about the tracking settings for a specific domain.
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Ip
-
Dedicated
-
Rdns
Retrieve Mailing List
Grab all details about a single mailing list by a specific address.
Retrieve Mailing List Member
Grab all details about a mailing list member.
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Description
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Created At
-
Actions
-
Priority
-
Expression
-
ID
Retrieve SMTP Credentials for a Domain
Grab all details about the domain's SMTP credentials.
Retrieve Stored Message
Grab all details about a stored message.
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Created At
-
Description
-
Name
Retrieve Webhook
Grab all details about a webhook
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Message
-
ID
-
Message
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Active
-
Self
-
Require Tls
-
Skip Verification
-
Name
-
Description
-
Access Level
-
Name
-
Vars
-
Subscribed
-
Active
Update Route
Modify a route.
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Password
-
Domain
-
Description
-
Active
-
HTML Footer
-
Text Footer
Update Webhook
Modify an existing webhook.
-
Address
-
Did You Mean
-
Is Disposable Address
-
Is Role Address
-
Is Valid
-
Mailbox Verification
-
Parts
-
Reason
Validate Email Addresses
Verify email addresses based off defined checks.
Verify Domain
Validates a domain. If the domain is successfully validated, you should see the following in a workflow's Logs: Domain DNS records have been updated.
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0
-
Count
Create Group
Create a group.
-
Organization
-
Ticket
-
Ticket
-
User
Delete Group
Remove a group.
Delete Organization
Remove an organization.
Delete Ticket
Remove a ticket.
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Attachments
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Audit ID
-
Author ID
-
Body
-
Created At
-
HTML Body
-
ID
-
Metadata
-
Plain Body
-
Public
-
Type
-
Uploads
-
Via
-
Created At
-
Default
-
Deleted
-
Description
-
ID
-
Is Public
-
Name
-
Updated At
-
URL
-
Count
-
Next Page
-
Organizations
-
Previous Page
-
Allow Attachments
-
Allow Channelback
-
Assignee Email
-
Assignee ID
-
Attribute Value Ids
-
Brand ID
-
Collaborator Ids
-
Collaborators
-
Comment
-
Created At
-
Custom Fields
-
Custom Status ID
-
Description
-
Due At
-
Email Cc Ids
-
Email Ccs
-
Encoded ID
-
External ID
-
Follower Ids
-
Followers
-
Followup Ids
-
From Messaging Channel
-
Generated Timestamp
-
Group ID
-
Has Incidents
-
ID
-
Is Public
-
Macro ID
-
Macro Ids
-
Metadata
-
Organization ID
-
Priority
-
Problem ID
-
Raw Subject
-
Recipient
-
Requester
-
Requester ID
-
Safe Update
-
Satisfaction Rating
-
Sharing Agreement Ids
-
Status
-
Subject
-
Submitter ID
-
Tags
-
Ticket Form ID
-
Type
-
Updated At
-
Updated Stamp
-
URL
-
Via
-
Via Followup Source ID
-
Via ID
-
Voice Comment
-
Active
-
Alias
-
Chat Only
-
Created At
-
Custom Role ID
-
Default Group ID
-
Details
-
Email
-
External ID
-
Iana Time Zone
-
ID
-
Last Login At
-
Locale
-
Locale ID
-
Moderator
-
Name
-
Notes
-
Only Private Comments
-
Organization ID
-
Phone
-
Photo
-
Remote Photo URL
-
Restricted Agent
-
Role
-
Role Type
-
Shared
-
Shared Agent
-
Shared Phone Number
-
Signature
-
Suspended
-
Tags
-
Ticket Restriction
-
Time Zone
-
Two Factor Auth Enabled
-
Updated At
-
URL
-
User Fields
-
Verified
-
0
-
Created At
-
Default
-
Deleted
-
Description
-
ID
-
Is Public
-
Name
-
Updated At
-
URL
-
Created At
-
Details
-
Domain Names
-
External ID
-
Group ID
-
ID
-
Name
-
Notes
-
Organization Fields
-
Shared Comments
-
Shared Tickets
-
Tags
-
Updated At
-
URL
-
Allow Attachments
-
Allow Channelback
-
Assignee ID
-
Brand ID
-
Collaborator Ids
-
Collaborators
-
Created At
-
Custom Fields
-
Custom Status ID
-
Description
-
Due At
-
Email Cc Ids
-
Encoded ID
-
External ID
-
Follower Ids
-
Followup Ids
-
From Messaging Channel
-
Generated Timestamp
-
Group ID
-
Has Incidents
-
ID
-
Is Public
-
Macro Ids
-
Organization ID
-
Priority
-
Problem ID
-
Raw Subject
-
Recipient
-
Requester ID
-
Satisfaction Rating
-
Sharing Agreement Ids
-
Status
-
Subject
-
Submitter ID
-
Tags
-
Ticket Form ID
-
Type
-
Updated At
-
URL
-
Via
-
Via Followup Source ID
-
Active
-
Alias
-
Chat Only
-
Created At
-
Custom Role ID
-
Default Group ID
-
Details
-
Email
-
External ID
-
Iana Time Zone
-
ID
-
Last Login At
-
Locale
-
Locale ID
-
Moderator
-
Name
-
Notes
-
Only Private Comments
-
Organization ID
-
Phone
-
Photo
-
Remote Photo URL
-
Restricted Agent
-
Role
-
Role Type
-
Shared
-
Shared Agent
-
Shared Phone Number
-
Signature
-
Suspended
-
Tags
-
Ticket Restriction
-
Time Zone
-
Two Factor Auth Enabled
-
Updated At
-
URL
-
User Fields
-
Verified
-
Count
-
Facets
-
Next Page
-
Previous Page
-
Results
Update Group
Modify a group's details.
Update Organization
Modify an organization's details.
-
Ticket
-
User
Upload Files
Upload a file.
Thousands of professionals trust MESA to help them multiply their impact without multiplying their work.
Why automate Zendesk to Mailgun?
Zendesk to Mailgun automations get more done in less time. Automate the everyday tasks holding back your potential growth.
Customer order issue tracking and resolution workflow
Connect order data directly to support tickets, enabling agents to resolve issues faster with complete customer purchase history and context.
Ecommerce return request to support ticket generation
Connect return reasons, product details, and customer data to streamline the support process and reduce resolution time for refunds and exchanges.
Customer satisfaction survey results to CRM lead scoring
Create targeted follow-up workflows for unhappy customers while identifying satisfied customers for upselling opportunities and testimonial requests.
Multi-channel support ticket consolidation and team assignment
Connect customer communication preferences and issue types to ensure tickets reach the right specialists for faster resolution times.
Support ticket resolution data to business intelligence reporting
Create comprehensive support performance reports that track team productivity, common issues, and customer satisfaction trends for data-driven improvements.
Automated Transactional Emails
Keep your customers informed with automated transactional emails. Whether it's order confirmations, shipping updates, or invoice receipts, Mailgun ensures that these essential emails are sent promptly and accurately, enhancing your customers' experience.
Personalized Marketing
Target your customers with personalized email campaigns. By integrating Mailgun with Shopify, you can segment your email lists based on purchasing behavior, preferences, or demographics, allowing you to send tailored promotions and offers that resonate with customers.
Advanced Email Analytics
Track the performance of your email campaigns with Mailgun's detailed analytics. Understand open rates, click-through rates, and engagement levels. This direct insight helps you to optimize future campaigns, driving more traffic to your store and increasing sales.
Spam Compliance & Deliverability
Ensuring your emails reach the inbox and not the spam folder is vital. Mailgun offers tools to verify email addresses and comply with anti-spam laws, thus improving deliverability. It means more customers see your messages, leading to greater engagement.
Customizable Email Templates
Maintain your brand's consistency with customizable email templates. You can design emails that reflect your store's aesthetic and branding, creating a cohesive customer journey from browsing to buying, all the way through post-purchase communication.
Automate your work in less clicks
MESA makes automation achievable so you can multiply your impact without multiplying the work.
Try MESA for free 7-day trial included. Cancel anytime.How MESA works
MESA helps you connect two or more apps to handle repetitive tasks automatically, no code necessary.
Step 1.
Step 2.
Add an action
Next, choose the action that should follow the trigger.
Actions are the tasks that MESA will perform automatically, such as sending a confirmation email or updating your product inventory.
Linking actions to triggers is how you build a seamless workflow process.
Step 3.
Personalize
Make your workflow even more flexible using built-in apps.
Customize your automation with tools that match your specific needs, whether it's scheduling theme changes or syncing with your CRM.
Personalization ensures your workflows fit your unique business requirements.
All set!
You just made a workflow
Finally, enable your workflow. You've just automated a task that will save you time and reduce manual effort.
With MESA, complex processes become simple, freeing you up to focus on what matters most—growing your business.
Fully supported by automation experts.
Get help from our team of experts and industry partners, who are dedicated to ensuring your MESA experience is smooth, efficient, and tailored to your exact business needs.
