Start with a trigger
Select a trigger that sets your workflow in motion.
This could be anything from a new order in your Shopify store to a customer signing up for your newsletter.
Triggers are the starting points that tell MESA when to act.
Help Scout to Printful Automations | MESA
Help Scout to Printful Automations
MESA is the most flexible way automate Help Scout to Printful. Easily add workflows to simplify your work.
Build your own workflows.
MESA helps you make workflows that keeps your business running. A trigger is the event to start a workflow then, actions are performed.
Order Canceled
Starts when an order is canceled.
Order Created
Starts when an order is created.
Order Failed
Starts when an order has failed.
Order Updated
Starts when an order is updated.
Package Returned
Starts when a package is returned.
Package Shipped
Starts when a package is shipped.
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ID
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Customer ID
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Created At
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Threads
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ID
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Customer ID
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Created At
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Threads
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ID
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Number
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Threads
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Type
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Folder ID
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Status
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State
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Subject
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Preview
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Mailbox ID
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Assignee
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Created By
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Created At
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Closed By
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Closed By User
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Closed At
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User Updated At
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Customer Waiting Since
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Source
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Tags
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Cc
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Bcc
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Primary Customer
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Snooze
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Next Event
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Custom Fields
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Embedded
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Links
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ID
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Number
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Threads
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Type
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Folder ID
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Status
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State
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Subject
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Preview
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Mailbox ID
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Assignee
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Created By
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Created At
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Closed By
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Closed By User
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Closed At
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User Updated At
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Customer Waiting Since
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Source
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Tags
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Cc
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Bcc
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Primary Customer
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Snooze
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Next Event
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Custom Fields
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Embedded
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Links
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ID
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Number
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Threads
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Type
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Folder ID
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Status
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State
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Subject
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Preview
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Mailbox ID
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Assignee
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Created By
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Created At
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Closed By
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Closed By User
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Closed At
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User Updated At
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Customer Waiting Since
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Source
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Tags
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Cc
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Bcc
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Primary Customer
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Snooze
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Next Event
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Custom Fields
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Embedded
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Links
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ID
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Number
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Threads
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Type
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Folder ID
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Status
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State
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Subject
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Preview
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Mailbox ID
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Assignee
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Created By
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Created At
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Closed By
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Closed By User
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Closed At
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User Updated At
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Customer Waiting Since
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Source
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Tags
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Cc
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Bcc
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Primary Customer
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Snooze
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Next Event
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Custom Fields
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Embedded
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Links
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ID
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Number
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Threads
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Type
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Folder ID
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Status
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State
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Subject
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Preview
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Mailbox ID
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Assignee
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Created By
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Created At
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Closed By
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Closed By User
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Closed At
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User Updated At
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Customer Waiting Since
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Source
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Tags
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Cc
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Bcc
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Primary Customer
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Snooze
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Next Event
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Custom Fields
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Embedded
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Links
Conversation Deleted
Starts when a conversation is deleted.
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ID
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Number
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Threads
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Type
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Folder ID
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Status
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State
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Subject
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Preview
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Mailbox ID
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Assignee
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Created By
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Created At
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Closed By
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Closed By User
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Closed At
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User Updated At
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Customer Waiting Since
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Source
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Tags
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Cc
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Bcc
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Primary Customer
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Snooze
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Next Event
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Custom Fields
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Embedded
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Links
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ID
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Number
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Threads
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Type
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Folder ID
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Status
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State
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Subject
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Preview
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Mailbox ID
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Assignee
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Created By
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Created At
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Closed By
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Closed By User
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Closed At
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User Updated At
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Customer Waiting Since
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Source
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Tags
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Cc
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Bcc
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Primary Customer
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Snooze
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Next Event
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Custom Fields
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Embedded
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Links
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ID
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Number
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Threads
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Type
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Folder ID
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Status
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State
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Subject
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Preview
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Mailbox ID
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Assignee
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Created By
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Created At
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Closed By
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Closed By User
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Closed At
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User Updated At
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Customer Waiting Since
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Source
-
Tags
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Cc
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Bcc
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Primary Customer
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Snooze
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Next Event
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Custom Fields
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Embedded
-
Links
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ID
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Number
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Threads
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Type
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Folder ID
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Status
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State
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Subject
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Preview
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Mailbox ID
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Assignee
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Created By
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Created At
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Closed By
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Closed By User
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Closed At
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User Updated At
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Customer Waiting Since
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Source
-
Tags
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Cc
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Bcc
-
Primary Customer
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Snooze
-
Next Event
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Custom Fields
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Embedded
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Links
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ID
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Number
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Threads
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Type
-
Folder ID
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Status
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State
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Subject
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Preview
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Mailbox ID
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Assignee
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Created By
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Created At
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Closed By
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Closed By User
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Closed At
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User Updated At
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Customer Waiting Since
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Source
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Tags
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Cc
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Bcc
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Primary Customer
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Snooze
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Next Event
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Custom Fields
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Embedded
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Links
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ID
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First Name
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Last Name
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Emails
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Created At
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Photo URL
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Phone
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Job Title
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Organization
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Background
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Social Profiles
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Address
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ID
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First Name
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Last Name
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Emails
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Created At
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Photo URL
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Phone
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Job Title
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Organization
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Background
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Social Profiles
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Address
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ID
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First Name
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Last Name
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Emails
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Created At
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Photo URL
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Phone
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Job Title
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Organization
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Background
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Social Profiles
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Address
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ID
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Conversation ID
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Rating
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Comment
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Submitted At
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Rating ID
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Conversation ID
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Score
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Comment
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Created At
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ID
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Tag
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Color
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ID
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Tag
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Color
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ID
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Tag
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Color
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Type
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ID
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URL
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Options
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Hash
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Filename
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Mime Type
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Size
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Width
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Height
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Dpi
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Status
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Created
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Thumbnail URL
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Preview URL
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Visible
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Message
-
Code
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Result
-
Code
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Result
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ID
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External ID
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Store
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Status
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Shipping
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Shipping Service Name
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Created
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Updated
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Recipient
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Items
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Branding Items
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Incomplete Items
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Costs
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Retail Costs
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Pricing Breakdown
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Shipments
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Gift
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Packing Slip
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Code
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Result
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ID
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External ID
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Store
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Status
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Shipping
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Shipping Service Name
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Created
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Updated
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Recipient
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Items
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Branding Items
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Incomplete Items
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Costs
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Retail Costs
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Pricing Breakdown
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Shipments
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Gift
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Packing Slip
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Variant Ids
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Format
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Width
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Product Options
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Option Groups
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Options
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Files
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Product Template ID
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Sync Product
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Sync Variants
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ID
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External ID
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Store
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Status
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Shipping
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Shipping Service Name
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Created
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Updated
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Recipient
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Items
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Branding Items
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Incomplete Items
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Costs
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Retail Costs
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Pricing Breakdown
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Shipments
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Gift
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Packing Slip
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ID
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External ID
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Sync Product ID
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Name
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Synced
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Variant ID
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Retail Price
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Currency
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Is Ignored
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Sku
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Product
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Files
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Options
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Main Category ID
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Warehouse Product Variant ID
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Success
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Sync Product
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Sync Variants
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Sync Product
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Sync Variants
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Sync Variant
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Sync Product
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Sync Variant
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Sync Product
Disable Webhook Support /Webhooks
Removes the webhook URL and all event types from the store. Method returns current webhook configuration after the update.
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Costs
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Retail Costs
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ID
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Status
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Confirm Hash
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Submitted Design
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Recommended Design
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Approval Sheet
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0
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ID
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Parent ID
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Image URL
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Size
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Title
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Code
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Name
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States
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Code
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Result
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Version
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Min Dpi
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Variant Mapping
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Templates
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Conflicting Placements
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ID
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External ID
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Store
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Status
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Shipping
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Shipping Service Name
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Created
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Updated
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Recipient
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Items
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Branding Items
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Incomplete Items
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Costs
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Retail Costs
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Pricing Breakdown
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Shipments
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Gift
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Packing Slip
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Product ID
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Available Placements
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Printfiles
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Variant Printfiles
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Option Groups
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Options
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ID
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Main Category ID
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Type
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Type Name
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Title
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Brand
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Model
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Image
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Variant Count
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Currency
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Files
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Options
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Is Discontinued
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Avg Fulfillment Time
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Description
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Techniques
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ID
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External ID
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Name
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Variants
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Synced
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Thumbnail
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Thumbnail URL
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Is Ignored
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ID
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External ID
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Name
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Variants
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Synced
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Thumbnail
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Thumbnail URL
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Is Ignored
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Items
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ID
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Name
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Status
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Currency
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Image URL
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Retail Price
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Variants
Get Scopes for Token /Oauth/Scopes
Returns a list of scopes associated with the token
Get Webhook Configuration /Webhooks
Returns configured webhook URL and list of webhook event types enabled for the store
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ID
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Type
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Name
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ID
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Type
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Name
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ID
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Parent ID
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Image URL
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Size
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Title
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Type
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ID
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URL
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Options
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Hash
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Filename
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Mime Type
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Size
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Width
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Height
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Dpi
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Status
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Created
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Thumbnail URL
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Preview URL
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Visible
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Task Key
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Status
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Error
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Mockups
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Printfiles
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ID
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External ID
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Store
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Status
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Shipping
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Shipping Service Name
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Created
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Updated
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Recipient
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Items
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Branding Items
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Incomplete Items
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Costs
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Retail Costs
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Pricing Breakdown
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Shipments
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Gift
-
Packing Slip
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Product
-
Variants
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Product ID
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Available Sizes
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Size Tables
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ID
-
Product ID
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External Product ID
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Title
-
Available Variant Ids
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Option Data
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Colors
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Sizes
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Mockup File URL
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Placements
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Created At
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Updated At
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Sync Product
-
Sync Variants
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Sync Product
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Sync Variants
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Sync Variant
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Sync Product
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Sync Variant
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Sync Product
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Variant
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Product
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ID
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Name
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Status
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Currency
-
Image URL
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Retail Price
-
Variants
Set Up Webhook Configuration /Webhooks
Allows to enable webhook URL for the store and select webhook event types that will be sent to this URL. Note that only one webhook URL can be active for a store, so calling this method disables all existing webhook configuration. Setting up the [Stock updated](#operation/stockUpdated) webhook requires passing IDs for products that need to be monitored for changes. Stock update webhook will only include information for specified products. These product IDs need to be set up using params property. Method returns current webhook configuration after the update.
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ID
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External ID
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Store
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Status
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Shipping
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Shipping Service Name
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Created
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Updated
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Recipient
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Items
-
Branding Items
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Incomplete Items
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Costs
-
Retail Costs
-
Pricing Breakdown
-
Shipments
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Gift
-
Packing Slip
-
Sync Product
-
Sync Variants
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ID
-
ID
-
ID
-
ID
-
Customer
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Text
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Imported
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Created At
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Attachments
-
Customer
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Subject
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Auto Reply
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Imported
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Type
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Assign To
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Mailbox ID
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Status
-
Created At
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Threads
-
Tags
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Fields
-
User
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Closed At
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First Name
-
Last Name
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Phone
-
Photo URL
-
Job Title
-
Photo Type
-
Background
-
Location
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Organization
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Gender
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Age
-
Emails
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Phones
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Chats
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Social Profiles
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Websites
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Address
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Properties
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Value
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Type
-
Customer
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Text
-
Draft
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Imported
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Status
-
User
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Cc
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Bcc
-
Created At
-
Attachments
Delete Conversation
Remove a conversation.
Delete Customer
Remove a customer.
Delete Scheduled Thread
Unschedule a thread.
Delete User
Remove a user.
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ID
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Type
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Status
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State
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Created At
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Created By
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Body
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Source
-
Customer
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Saved Reply ID
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Assigned To
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To
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Cc
-
Bcc
-
Rating
-
Scheduled
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Embedded
-
ID
-
Number
-
Threads
-
Type
-
Folder ID
-
Status
-
State
-
Subject
-
Preview
-
Mailbox ID
-
Assignee
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Created By
-
Created At
-
Closed By
-
Closed By User
-
Closed At
-
User Updated At
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Customer Waiting Since
-
Source
-
Tags
-
Cc
-
Bcc
-
Primary Customer
-
Snooze
-
Next Event
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Custom Fields
-
Embedded
-
Links
-
ID
-
First Name
-
Last Name
-
Gender
-
Job Title
-
Location
-
Organization
-
Photo Type
-
Photo URL
-
Age
-
Created At
-
Updated At
-
Background
-
Draft
-
Embedded
-
Links
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ID
-
Value
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Type
-
Links
Publish Thread Schedule
Publish a scheduled thread. The draft thread is turned into a reply/forward thread, and the message is sent to the customer.
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ID
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Number
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Threads
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Type
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Folder ID
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Status
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State
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Subject
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Preview
-
Mailbox ID
-
Assignee
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Created By
-
Created At
-
Closed By
-
Closed By User
-
Closed At
-
User Updated At
-
Customer Waiting Since
-
Source
-
Tags
-
Cc
-
Bcc
-
Primary Customer
-
Snooze
-
Next Event
-
Custom Fields
-
Embedded
-
Links
-
ID
-
First Name
-
Last Name
-
Gender
-
Job Title
-
Location
-
Organization
-
Photo Type
-
Photo URL
-
Age
-
Created At
-
Updated At
-
Background
-
Draft
-
Embedded
-
Links
-
ID
-
First Name
-
Last Name
-
Email
-
Role
-
Timezone
-
Photo URL
-
Created At
-
Updated At
-
Type
-
Mention
-
Initials
-
Job Title
-
Phone
-
Alternate Emails
-
Subject
-
Auto Reply
-
Imported
-
Type
-
Assign To
-
Mailbox ID
-
Status
-
Tags
-
Fields
-
Threads
-
Tags
Update Customer
Modify a customer.
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Snoozed Until
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Scheduled For
-
Unschedule On Customer Reply
-
Send As Creator
Thousands of professionals trust MESA to help them multiply their impact without multiplying their work.
Why automate Help Scout to Printful?
Help Scout to Printful automations get more done in less time. Automate the everyday tasks holding back your potential growth.
Sync customer support insights with your CRM
Automatically update customer profiles in Salesforce, HubSpot, or another CRM whenever a new HelpScout conversation is created. Keep sales and support teams aligned with real-time customer interactions.
Prioritize VIP customers with automated tagging
When high-value customers reach out, automatically tag their conversations and notify your team in Slack or Asana, ensuring top-tier service and faster response times.
Trigger personalized marketing follow-ups
After a support interaction, automatically enroll customers in a follow-up email sequence in Klaviyo or Mailchimp based on their inquiry type, ensuring tailored engagement.
Auto-escalate urgent issues to the right team
Detect keywords like “refund” or “cancel” in conversations and instantly escalate to a manager in Zendesk, Slack, or Asana for faster resolution.
Enrich customer support with order & product data
Automatically pull Shopify order details into HelpScout conversations, giving agents full purchase history context without switching apps—leading to faster, more personalized support.
Customized Product Sales
Offer customized products from data in other apps and Printful will print and ship them as orders come in.
Reliable Dropshipping
Sell printed products without holding inventory, as Printful takes care of printing, packing, and shipping.
User Generated Products
Let shoppers upload their own artwork to be printed then shipped. A truly automated business model.
Automate your work in less clicks
MESA makes automation achievable so you can multiply your impact without multiplying the work.
Try MESA for free 7-day trial included. Cancel anytime.How MESA works
MESA helps you connect two or more apps to handle repetitive tasks automatically, no code necessary.
Step 1.
Step 2.
Add an action
Next, choose the action that should follow the trigger.
Actions are the tasks that MESA will perform automatically, such as sending a confirmation email or updating your product inventory.
Linking actions to triggers is how you build a seamless workflow process.
Step 3.
Personalize
Make your workflow even more flexible using built-in apps.
Customize your automation with tools that match your specific needs, whether it's scheduling theme changes or syncing with your CRM.
Personalization ensures your workflows fit your unique business requirements.
All set!
You just made a workflow
Finally, enable your workflow. You've just automated a task that will save you time and reduce manual effort.
With MESA, complex processes become simple, freeing you up to focus on what matters most—growing your business.
Fully supported by automation experts.
Get help from our team of experts and industry partners, who are dedicated to ensuring your MESA experience is smooth, efficient, and tailored to your exact business needs.
