Start with a trigger
Select a trigger that sets your workflow in motion.
This could be anything from a new order in your Shopify store to a customer signing up for your newsletter.
Triggers are the starting points that tell MESA when to act.
MESA is the most flexible way automate Help Scout to Blog Studio. Easily add workflows to simplify your work.
MESA helps you make workflows that keeps your business running. A trigger is the event to start a workflow then, actions are performed.
ID
Blog ID
Title
Handle
Body HTML
Tags
Published
Created At
Published At
Updated At
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User ID
Template Suffix
ID
Blog ID
Title
Handle
Body HTML
Tags
Published
Created At
Published At
Updated At
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User ID
Template Suffix
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Customer ID
Created At
Threads
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Customer ID
Created At
Threads
ID
Number
Threads
Type
Folder ID
Status
State
Subject
Preview
Mailbox ID
Assignee
Created By
Created At
Closed By
Closed By User
Closed At
User Updated At
Customer Waiting Since
Source
Tags
Cc
Bcc
Primary Customer
Snooze
Next Event
Custom Fields
Embedded
Links
ID
Number
Threads
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Folder ID
Status
State
Subject
Preview
Mailbox ID
Assignee
Created By
Created At
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Closed By User
Closed At
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Customer Waiting Since
Source
Tags
Cc
Bcc
Primary Customer
Snooze
Next Event
Custom Fields
Embedded
Links
ID
Number
Threads
Type
Folder ID
Status
State
Subject
Preview
Mailbox ID
Assignee
Created By
Created At
Closed By
Closed By User
Closed At
User Updated At
Customer Waiting Since
Source
Tags
Cc
Bcc
Primary Customer
Snooze
Next Event
Custom Fields
Embedded
Links
ID
Number
Threads
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State
Subject
Preview
Mailbox ID
Assignee
Created By
Created At
Closed By
Closed By User
Closed At
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Customer Waiting Since
Source
Tags
Cc
Bcc
Primary Customer
Snooze
Next Event
Custom Fields
Embedded
Links
ID
Number
Threads
Type
Folder ID
Status
State
Subject
Preview
Mailbox ID
Assignee
Created By
Created At
Closed By
Closed By User
Closed At
User Updated At
Customer Waiting Since
Source
Tags
Cc
Bcc
Primary Customer
Snooze
Next Event
Custom Fields
Embedded
Links
Starts when a conversation is deleted.
ID
Number
Threads
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Preview
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Assignee
Created By
Created At
Closed By
Closed By User
Closed At
User Updated At
Customer Waiting Since
Source
Tags
Cc
Bcc
Primary Customer
Snooze
Next Event
Custom Fields
Embedded
Links
ID
Number
Threads
Type
Folder ID
Status
State
Subject
Preview
Mailbox ID
Assignee
Created By
Created At
Closed By
Closed By User
Closed At
User Updated At
Customer Waiting Since
Source
Tags
Cc
Bcc
Primary Customer
Snooze
Next Event
Custom Fields
Embedded
Links
ID
Number
Threads
Type
Folder ID
Status
State
Subject
Preview
Mailbox ID
Assignee
Created By
Created At
Closed By
Closed By User
Closed At
User Updated At
Customer Waiting Since
Source
Tags
Cc
Bcc
Primary Customer
Snooze
Next Event
Custom Fields
Embedded
Links
ID
Number
Threads
Type
Folder ID
Status
State
Subject
Preview
Mailbox ID
Assignee
Created By
Created At
Closed By
Closed By User
Closed At
User Updated At
Customer Waiting Since
Source
Tags
Cc
Bcc
Primary Customer
Snooze
Next Event
Custom Fields
Embedded
Links
ID
Number
Threads
Type
Folder ID
Status
State
Subject
Preview
Mailbox ID
Assignee
Created By
Created At
Closed By
Closed By User
Closed At
User Updated At
Customer Waiting Since
Source
Tags
Cc
Bcc
Primary Customer
Snooze
Next Event
Custom Fields
Embedded
Links
ID
First Name
Last Name
Emails
Created At
Photo URL
Phone
Job Title
Organization
Background
Social Profiles
Address
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First Name
Last Name
Emails
Created At
Photo URL
Phone
Job Title
Organization
Background
Social Profiles
Address
ID
First Name
Last Name
Emails
Created At
Photo URL
Phone
Job Title
Organization
Background
Social Profiles
Address
ID
Conversation ID
Rating
Comment
Submitted At
Rating ID
Conversation ID
Score
Comment
Created At
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Tag
Color
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Tag
Color
ID
Tag
Color
ID
Blog ID
Title
Handle
Body HTML
Tags
Published
Created At
Published At
Updated At
Author
User ID
Template Suffix
ID
Blog ID
Title
Handle
Body HTML
Tags
Published
Created At
Published At
Updated At
Author
User ID
Template Suffix
ID
Blog ID
Title
Handle
Body HTML
Tags
Published
Created At
Published At
Updated At
Author
User ID
Template Suffix
ID
Blog ID
Title
Handle
Body HTML
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Published
Created At
Published At
Updated At
Author
User ID
Template Suffix
ID
Blog ID
Title
Handle
Body HTML
Tags
Published
Created At
Published At
Updated At
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User ID
Template Suffix
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ID
Customer
Text
Imported
Created At
Attachments
Customer
Subject
Auto Reply
Imported
Type
Assign To
Mailbox ID
Status
Created At
Threads
Tags
Fields
User
Closed At
First Name
Last Name
Phone
Photo URL
Job Title
Photo Type
Background
Location
Organization
Gender
Age
Emails
Phones
Chats
Social Profiles
Websites
Address
Properties
Value
Type
Customer
Text
Draft
Imported
Status
User
Cc
Bcc
Created At
Attachments
Remove a conversation.
Remove a customer.
Unschedule a thread.
Remove a user.
ID
Type
Status
State
Created At
Created By
Body
Source
Customer
Saved Reply ID
Assigned To
To
Cc
Bcc
Rating
Scheduled
Embedded
ID
Number
Threads
Type
Folder ID
Status
State
Subject
Preview
Mailbox ID
Assignee
Created By
Created At
Closed By
Closed By User
Closed At
User Updated At
Customer Waiting Since
Source
Tags
Cc
Bcc
Primary Customer
Snooze
Next Event
Custom Fields
Embedded
Links
ID
First Name
Last Name
Gender
Job Title
Location
Organization
Photo Type
Photo URL
Age
Created At
Updated At
Background
Draft
Embedded
Links
ID
Value
Type
Links
Publish a scheduled thread. The draft thread is turned into a reply/forward thread, and the message is sent to the customer.
ID
Number
Threads
Type
Folder ID
Status
State
Subject
Preview
Mailbox ID
Assignee
Created By
Created At
Closed By
Closed By User
Closed At
User Updated At
Customer Waiting Since
Source
Tags
Cc
Bcc
Primary Customer
Snooze
Next Event
Custom Fields
Embedded
Links
ID
First Name
Last Name
Gender
Job Title
Location
Organization
Photo Type
Photo URL
Age
Created At
Updated At
Background
Draft
Embedded
Links
ID
First Name
Last Name
Role
Timezone
Photo URL
Created At
Updated At
Type
Mention
Initials
Job Title
Phone
Alternate Emails
Subject
Auto Reply
Imported
Type
Assign To
Mailbox ID
Status
Tags
Fields
Threads
Tags
Modify a customer.
Snoozed Until
Scheduled For
Unschedule On Customer Reply
Send As Creator
Thousands of professionals trust MESA to help them multiply their impact without multiplying their work.






Help Scout to Blog Studio automations get more done in less time. Automate the everyday tasks holding back your potential growth.
Automatically update customer profiles in Salesforce, HubSpot, or another CRM whenever a new HelpScout conversation is created. Keep sales and support teams aligned with real-time customer interactions.
When high-value customers reach out, automatically tag their conversations and notify your team in Slack or Asana, ensuring top-tier service and faster response times.
After a support interaction, automatically enroll customers in a follow-up email sequence in Klaviyo or Mailchimp based on their inquiry type, ensuring tailored engagement.
Detect keywords like “refund” or “cancel” in conversations and instantly escalate to a manager in Zendesk, Slack, or Asana for faster resolution.
Automatically pull Shopify order details into HelpScout conversations, giving agents full purchase history context without switching apps—leading to faster, more personalized support.
You don't need to be a tech wizard to create stunning blog posts. Blog Studio's user-friendly interface lets you craft and design blogs using a drag-and-drop editor. Share your brand's story, provide product insights, or offer how-to guides without any coding.
Want to drive more organic traffic to your store? Blog Studio's built-in SEO tools help you add meta titles, descriptions, and keywords to each blog post. By optimizing your content, you'll increase your chances of ranking higher on search engine results.
Blogs are a fantastic way to engage with your audience. With Blog Studio, you can create content that resonates with your customers, whether it's sharing industry tips, announcing new products, or featuring customer testimonials. Engaging content encourages repeat visits and builds brand loyalty.
Seasonal promotions, special events, or flash sales? With Blog Studio, you can quickly create and update blog posts to align with your marketing strategies. Keep your audience informed about the latest happenings and offers, fostering a vibrant community around your brand.
Your customers are reading from various devices, and Blog Studio ensures your blogs look perfect on all of them. Create mobile-responsive articles that offer a smooth reading experience, whether your customers are on their phones, tablets, or desktops.
MESA makes automation achievable so you can multiply your impact without multiplying the work.
Try MESA for free 7-day trial included. Cancel anytime.MESA helps you connect two or more apps to handle repetitive tasks automatically, no code necessary.
Select a trigger that sets your workflow in motion.
This could be anything from a new order in your Shopify store to a customer signing up for your newsletter.
Triggers are the starting points that tell MESA when to act.
Next, choose the action that should follow the trigger.
Actions are the tasks that MESA will perform automatically, such as sending a confirmation email or updating your product inventory.
Linking actions to triggers is how you build a seamless workflow process.
Make your workflow even more flexible using built-in apps.
Customize your automation with tools that match your specific needs, whether it's scheduling theme changes or syncing with your CRM.
Personalization ensures your workflows fit your unique business requirements.
Finally, enable your workflow. You've just automated a task that will save you time and reduce manual effort.
With MESA, complex processes become simple, freeing you up to focus on what matters most—growing your business.
Get help from our team of experts and industry partners, who are dedicated to ensuring your MESA experience is smooth, efficient, and tailored to your exact business needs.